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Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of th... More

This title was first published in 2000:  "Comedy" and "humour" are not words most associate with the Victorian period, yet their culture was rife with laughter and irony. The 12 essays in this volume reanimate this "comic spirit" by exploring the humour in its social context. While previous studies ... More

This study examines feminist speculative fiction from the late twentieth- and early twenty-first century, and finds within it a new vision for the future. Rejecting notions of postmodern utopia as exclusionary, Jennifer A. Wagner-Lawlor advances one defined in terms of hospitality, casting what she ... More

Susan Sontag (1933–2004) spoke of the promiscuity of art and literature-the willingness of great artists and writers to scandalize their spectators through critical frankness, complexity, and beauty. Sontag's life and thought were no less promiscuous. She wrote deeply and engagingly about a range of... More

The Palgrave Handbook of Utopian and Dystopian Literatures celebrates a literary genre already over 500 years old. Specially commissioned essays from established and emerging international scholars reflect the vibrancy of utopian vision, and its resiliency as idea, genre, and critical mode. Covering... More