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When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updat... More

How the imposition of Crown rule across the British Empire during the Age of Revolution corroded the rights of British subjects and laid the foundations of the modern police state. During the eighteenth and nineteenth centuries, the British Empire responded to numerous crises in its colonies, fro... More

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, upda... More

Between Indigenous and Settler Governance addresses the history, current development and future of Indigenous self-governance in four settler-colonial nations: Australia, Canada, New Zealand and the United States. Bringing together emerging scholars and leaders in the field of indigenous law and leg... More

In today's market, customer service is a key competitive advantage. Learn to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for custo... More

This comprehensive guide enables parents of children with an autism spectrum disorder (ASD) to play an active and effective role in their child's medical care from diagnosis to early adulthood. With a focus on working with health care providers to ensure the best treatment for your child's unique ne... More

Third in the War of Gods series.... More

Inspired by Slavic mythology, Damian's Oracle is the entree into the ongoing battle between good and evil over the fate of humanity. The White God, Damian, and his Guardians protect the world from the Black God and his monsters while rescuing Naturals " humans with extraordinary paranormal gifts " ... More

When Elle is spirited away from everything she knows, she soon finds that starving might be a blessing compared to the evil following her and the danger ahead of her. She is guided by the Hunter - a young man haunted by a dead woman, and the Shadow - a creature at war with himself. The Protector tra... More

Three weeks after leaving Rhyn, Katie learns the Immortals have no intention of letting her go despite her deal with their leader. Rhyn discovers he can only protect her if he accepts his place among the Immortals. However, doing so may cost him the only thing that matters. Meanwhile, demons are clo... More

Katie thinks she's going crazy when a baby immortal and death's personal assistant appear at her doorstep. She's drawn into a world filled with immortals like Rhyn, an outcast half-breed who claims her as his mate in a show of defiance to his brothers. Rhyn rescues her from Hell and discovers his li... More

Kiera's best friend drags her across the universe to find her a man, only the man she's destined to meet is a battle-hardened warrior living in exile. Calculating A'Ran is too cautious to be surprised by whatever live throws at him - until faced with the challenge of becoming a worthy partner for h... More

With an ill mother in need of expensive surgery, Madeleine flies from NYC to the west Texas desert to take on the doomed Desert Oasis resort project in hopes of earning the bonus attached to finishing it on schedule. She soon finds there's only one thing hotter than the desert sun: Jake, the infuri... More

Katie and Rhyn are in a race against time to free Katie from the underworld, before Death claims her soul and that of her child. When Katie's guide in the underworld disappears, she has one option: trust the ghost of someone long-dead and seek out Death's fortress in order to try to escape through ... More

The demon-possessed Warlord of Tiyan is at war with enemy kingdoms and her own impending madness. She discovers the answer to both her problems in Taran, a slave-turned-scout obsessed with vengeance and determined to have Tiyan and its queen for his own... More

After thousands of years as the White God's right hand man and chief assassin, Dustin no longer believes in the human capacity for good, until he meets sweet, sunny Bianca, a Natural whose gift of healing will change not only his fate, but the fates of everyone around them. Paranormal Romance. Incl... More

Emma crossed paths with a black witch in an ill-fated love triangle that ended in Emma fleeing and the death of the man they both loved. Two years later, the witch is seeking revenge. Emma turns to the only person who can help her: a man rumored to be half-demon with the power to control the shadows... More

The Mind Café: death's waiting room and the only refuge for a woman trapped in her body after a tragic accident leaves her unable to do anything but watch the world and think.... More

Combining its comprehensive coverage with the powerfully visual DK design, the student- and instructor-tested DK Guide to Public Speaking offers an easy-to-navigate resource with dynamic visuals, current examples, and concise instruction that will equip students with the tools and confidence to be e... More

An intimate and insightful biography of Betty Ford, the groundbreaking, candid, and resilient First Lady and wife of President Gerald Ford, from the #1 New York Times bestselling coauthor of Five Presidents and Mrs. Kennedy and Me.Betty Ford: First Lady, Women’s Advocate, Survivor, Trailblazer is th... More

Love Inspired Historical brings you four new titles! Enjoy these historical romances of adventure and faith.MONTANA GROOM OF CONVENIENCEBig Sky Countryby Linda Ford If Carly Morrison doesn’t find a husband, her father threatens to sell the ranch she loves. So when Sawyer Gallagher arrives in town ho... More

Most visual, easiest to use With its powerful visual design and comprehensive scope, the DK Guide to Public Speaking, 2/e, is an easy-to-navigate resource that will equip students with the tools to be effective public speakers. Based on extensive research and usability studies, this full-color, tab... More

This volume represents a comprehensive examination of the newly recognized callimico/marmoset clade, which includes the smallest anthropoid primates on earth. It will explore these diminutive primates in their entirety, with sections on phylogeny, taxonomy and functional anatomy, behavioral ecology,... More

Love Inspired brings you four new titles for one great price, available now! Enjoy these uplifting contemporary romances of faith, forgiveness and hope.Look for the bundle 2 of 2 and enjoy more inspirational stories from Love Inspired!A MATCH FOR ADDYThe Amish MatchmakerEmma MillerAddy Coblentz and ... More

Each day was an adventure for President Theodore Roosevelt. TIME For Kids Biographies help make a connection between the lives of past heroes and the events of today. When Teddy became president, Americans were looking ahead with excitement to the twentieth century. Teddy's spirit and dreams helped ... More