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Search results: 2
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Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
by Erdogan Koc • Dallen Timothy • Hakan Boz • Aybeniz Akdeniz Ar • Umut Avci • Gulnil Aydin • Melissa A. Baker • Kemal Birdir • Huey Chern Boo • Ugur Caliskan • Celil Cakici • Ali Dalgic • Christina K. Dimitriou • Mariangela Franch • Ozan Guler • Jong-Hyeong • Anna Irimiás • Petranka Kelly • Kawon Kim • Jennifer Lawlor • Minwoo Lee • Poh Theng Loo • Gábor Michalkó • Michael Mulvey • Isil Arikan Saltik • Derya ToksözTourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of th... More
Language: ENGCopyright: 2017 -
Beneficial Microorganisms in Agriculture, Food and the Environment
by Atte Von Wright • Stephen Jaronski • Carl-Gustaf Thornstrom • Andrea Wilcks • Keith Warner • Ingvar Sundh • Stephen Wessels • Avrelija Cencic • Milton Typas • Barbara Pernfuss • Roland Mollby • Niels Hendriksen • John Howieson • Rudiger Hauschild • Peter Van Baarlen • Anne Madsen • Michael Frodyma • C Kurz • Claude Alabouvette • Mark Goettel • Trudy Wassenaar • Jeroen Meussen • Harry Evans • Gregorio Loprieno • Andrew Chesson • Michael WisniewskiMicroorganisms are widely used in various beneficial applications, including food, pest control, bioremediation, biodegradation, biofuel processes, and plant symbiosis and growth stimulation. his book provides an overview of the available methodology for safety assessments of microorganisms, includi... More
Language: ENGCopyright: 2012