Search Results
-
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
by Erdogan Koc • Dallen Timothy • Hakan Boz • Aybeniz Akdeniz Ar • Umut Avci • Gulnil Aydin • Melissa A. Baker • Kemal Birdir • Huey Chern Boo • Ugur Caliskan • Celil Cakici • Ali Dalgic • Christina K. Dimitriou • Mariangela Franch • Ozan Guler • Jong-Hyeong • Anna Irimiás • Petranka Kelly • Kawon Kim • Jennifer Lawlor • Minwoo Lee • Poh Theng Loo • Gábor Michalkó • Michael Mulvey • Isil Arikan Saltik • Derya ToksözTourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of th... More
Language: ENGCopyright: 2017 -
Reading Arab Women's Autobiographies: Shahrazad Tells Her Story
Authors of autobiographies are always engaged in creating a "self" to present to their readers. This process of self-creation raises a number of intriguing questions: why and how does anyone choose to present herself or himself in an autobiography? Do women and men represent themselves in different ... More
Language: ENGCopyright: 2003 -
Digitalisierung operativer Controlling-Prozesse: Begriffsklärung, Anwendungsfälle und Erfolgsbeurteilung (Unternehmensführung & Controlling)
Kaum ein anderer Begriff genießt derzeit gleichermaßen in der Politik, Wirtschaft sowie Wissenschaft einen derart hohen Stellenwert wie die Digitalisierung. Die Digitalisierung zeigt weitreichende, teils disruptive Auswirkungen auf, welche ganze Geschäftsmodelle, Organisationsstrukturen oder auch Pr... More
Language: GERCopyright: 2021