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Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the new processes; and implementin... More

Knowledge workers are the innovators, designers, and marketers of your company's products and services. They are also the strategists, executives, and IT specialists whose ideas and expertise fuel your success. The question is: Are they delivering their best performance? This chapter defines the kno... More

While there are many characteristics that are common among knowledge workers, knowledge workers are very different from one another. A computer worker and a physician, for example, are both knowledge workers, but they have different educational backgrounds, working conditions, business processes, an... More

Because knowledge work is invisible and based on trust, it is difficult to asses. There are no measures, methods, and rules of thumb to analyze and improve knowledge work--a fact that is unacceptable in an economy that depends increasingly on knowledge workers' success. This chapter describes severa... More

A time-honored way of improving any form of work is to treat it as a process. This process-based approach to performance, however, has not been widely applied to the arena of knowledge work. If managed correctly, process orientation can make knowledge work more productive and empowering. This chapte... More

Technology has been perhaps the single most important intervention in knowledge worker performance over the past couple of decades. The advent of personal computers, personal productivity software, personal digital assistants, mobile technologies, and other applications for the support of knowledge ... More

Most interventions to improve performance in business are at the organizational or process level, but it doesn't have to be that way. Individual capabilities can also be improved. Ultimately, knowledge worker performance comes down to the behaviors of individual knowledge workers. If we improve thei... More

Technical and social approaches to improving knowledge creation and sharing complement each other, but they emanate from preconceived notions of how knowledge workers get information and solve problems at work. While knowledge worker performance is critical, we know little about how high performers ... More

One factor that affects knowledge worker performance that isn't well understood is the physical work environment-the offices, cubicles, buildings, and mobile workplaces in which knowledge workers do their jobs. This chapter details research on the affects of these environments on performance. It loo... More

How should knowledge workers be managed in order to extract the highest possible level of performance and results? How should a manager act within a knowledge intensive organization? This chapter argues that the growth of knowledge work is the single most important factor driving the future of manag... More

Drawing on a rich set of company examples, Thomas H. Davenport, a professor at the University of Texas's Graduate School of Business, provides a fresh, high-level perspective on enterprise systems that will help senior executives think rationally about their large-scale investments in this technolog... More

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Cutting through the hype, a practical guide to using artificial intelligence for business benefits and competitive advantage.In The AI Advantage, Thomas Davenport offers a guide to using artificial intelligence in business. He describes what technologies are available and how companies can use them ... More

This book, first published in 1991, examines the unreligious of America. Most sociologists of religion viewed religious belief and behaviour as having strong positive function for individual well-being – with the implicit assumption that unreligious individuals would lack meaning in life. This book ... More

Go ahead, be skeptical about big data. The author was-at first.When the term "big data" first came on the scene, bestselling author Tom Davenport (Competing on Analytics, Analytics at Work) thought it was just another example of technology hype. But his research in the years that followed changed hi... More

Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. Yet, companies continue to manage this new breed of employee with techniques designed for the Industrial Age. As this critical sector of the workforce continues to increase in size and ... More

"The Freakonomics of big data."--Stein Kretsinger, founding executive of Advertising.com; former lead analyst at Capital OneThis book is easily understood by all readers. Rather than a "how to" for hands-on techies, the book entices lay-readers and experts alike by covering new case studies and the ... More

An invigorating, thought-provoking, and positive look at the rise of automation that explores how professionals across industries can find sustainable careers in the near future.Nearly half of all working Americans could risk losing their jobs because of technology. It's not only blue-collar jobs at... More

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