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This case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case describes the tasks (both in-store log... More

Describes Borders Group, a well-known retail chain, in late 1999 and its traditional strengths and rapid growth in the 1990s. By 1990, however, the company had fallen behind Amazon.com and Barnes & Noble in leveraging the Internet for book retailing, although it potentially had an opportunity to be ... More

Distribution center operations (from order taking to order fulfillment) and the importance of attending to process details at Arrow Electronics, a large distributor of electronic components and computer products are described. The case also details the actions the company takes to achieve and mainta... More

Home Depot popularized the concept of "do-it-yourself" for customers eager to build, repair, and improve their own homes. Home Depot stores were stocked with a wide range of home-improvement goods and had knowledgeable employees ready to help customers choose the right products, tools, and materials... More

This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching fro... More

This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching fro... More

Exel plc is a global third-party logistics provider, serving clients such as Home Depot, Dell, Unilever, and Marks & Spencer. Describes the range of activities Exel performs for its clients and the capabilities the company has developed. Exel traditionally focused on freight management and contract ... More

In November 2011, just days before the holiday shopping rush, the senior leadership team of The Home Depot, Inc., (Home Depot), the world's largest home improvement chain, discussed how best to navigate the new interconnected world of retail. Retailers across the board faced a rapidly changing envir... More

Introduces radio frequency identification (RFID) as the next generation of automatic identification technologies that is expected to improve the performance of retail supply chains through reduced shrink, increased product availability, and improved labor productivity. Showcases the implementation o... More

Pablo Isla, the CEO of Zara, wanted to improve operational efficiencies in managing its store network. In particular, he wanted to improve labor productivity at the stores. He considered outsourcing certain store operations to third parties, changing the way store managers were compensated, and crea... More

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The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first and its co-founder and CEO Kip Tindell practices Conscious Capitalism. Since it beginnings in 1978, TCS grew to a chain of around 70 stores locat... More

Daily Table is a case about a grocery chain with two outposts in Boston neighborhoods Dorchester and Roxbury. Its mission is to provide healthy food at lower prices to people in lower-income neighborhoods. The case explores Daily Table's responsibility to its employees during the Covid-19 pandemic a... More

This book covers the discovery of molecular biomarkers, the development of laboratory testing techniques and their clinical applications, focusing on basic research to clinical practice. It introduces new and crucial knowledge and ethics of clinical molecular diagnosis. This book emphasizes the appl... More

An epic Celtic sojourn in search of ancestors, nostalgia, and the world's greatest round of golf. In his thirties, married, and staring down impending fatherhood, Tom Coyne was well familiar with the last refuge of the adult male: the golfing trip. Intent on designing a golf trip to end all others, ... More

An epic Celtic sojourn in search of ancestors, nostalgia, and the world?s greatest round of golfIn his thirties, married, and staring down impending fatherhood, Tom Coyne was well familiar with the last refuge of the adult male: the golfing trip. Intent on designing a golf trip to end all others, Co... More

From Tom Coyne—the author of the New York Times bestselling A Course Called Ireland, hailed as “a joy from start to finish” by The Wall Street Journal—comes the heartfelt and humorous celebration of his quest to play golf on every links course in Scotland, the birthplace of the game he loves.For muc... More

Globe-trotting golfer Tom Coyne has finally come home. And he’s ready to play all of it. After playing hundreds of courses overseas in the birthplace of golf, ​Coyne, the New York Times bestselling author of A Course Called Ireland and A Course Called Scotland, returns to his own birthplace and de... More

An epic Celtic sojourn in search of ancestors, nostalgia, and the world?s greatest round of golf In his thirties, married, and staring down impending fatherhood, Tom Coyne was well familiar with the last refuge of the adult male: the golfing trip. Intent on designing a golf trip to end all others, ... More

The riotously funny story of one weekend golfer who lived the dream-devoting a full year to nothing but the quixotic quest to qualify at the PGA Q-School A lifelong golfer and former caddy, Tom Coyne could drive the ball 300 yards but always struggled against stiff competition; he had often wondered... More

This collection of 106 poems by 44 female Tang-era poets is the most comprehensive of its kind. Poets are organized based on their status in Tang dynasty society: women of the court, women of the household, courtesans and entertainers, and women of religion. While each poet&’s concerns vary with the... More

Five thought-provoking essays by Stephanie Mills are followed by reviews and excerpts of the ten most important pieces of related literature written by experts in the various fields. Reviewers include Peter Borrelli, David Brower, Ernest Callenbach, J. Baird Callicott, Lois Gibbs, and others. Follow... More

A memoir of Tom Joyner's life in radio.... More

"When Jesus calls us to follow him, he is not looking for occasional use of our gifts ... he wants our lives." With this bold challenge, Tom Sine calls on today's Christians to recapture the total commitment of first-century disciples who truly lived out their faith in answer to Christ's call. Such ... More

At a time when animal species are becoming extinct on every continent and we are confronted with bad news about the environment nearly every day, Jane Goodall, one of the world's most renowned scientists, brings us inspiring news about the future of the animal kingdom. With the insatiable curiosity ... More