Strategic Activity-Based Management
Analysis reveals that many demands for organizational resources arise not only from products but also from customers and distribution and delivery channels. When we have even a rough economic map of our customer profitability, we have enormous opportunities for profit improvement. This chapter covers the wide variety of actions managers can take to transform unprofitable customers into profitable ones through initiatives on pricing, technology, ordering, and distribution.
- 1997 HBS Press
Choosing a Book Format
EPUB is the standard publishing format used by many e-book readers including iBooks, Easy Reader, VoiceDream Reader, etc. This is the most popular and widely used format.
DAISY format is used by GoRead, Read2Go and most Kurzweil devices.
Audio (MP3) format is used by audio only devices, such as iPod.
Braille format is used by Braille output devices.
DAISY Audio format works on DAISY compatible players such as Victor Reader Stream.
Accessible Word format can be unzipped and opened in any tool that supports .docx files.