Operations Management Reading
Organizations without the means to improve rarely can keep up with competition. Improvement requires a deep understanding of underlying operating processes and an ability to assess their performance. The essence of process analysis is the ability to answer the questions, "How is this process doing?" and "How can it do better?" In this Reading, students observe an operating process and consider the data that needs to be collected so that they are able to answer these key questions. How can a process be described as "doing" well? The answer depends on what the customer promise is and how the firm seeks to create and capture value for its stakeholders. For example, if the customer promise is fast and effective service, an organization providing that service should be concerned with speed, quality of service, and customer satisfaction. On the other hand, if an organization is running a high-volume, capital-intensive factory with a customer promise of low cost, it is most concerned with capital utilization, high volumes, and various measures of efficiency and productivity. The Reading begins with visual representations of the sequence of tasks and the flow of product and information in a process. A variety of numerical analyses are introduced to measure process performance with a focus on 3 critical dimensions: capacity, efficiency, and effectiveness.
- 2013 Harvard Business School Publishing - Higher Ed
- Book Quality:
- Harvard Business Publishing
- Date of Addition:
- Business and Finance, Nonfiction,
- Usage Restrictions:
- This is a copyrighted book.
Choosing a Book Format
EPUB is the standard publishing format used by many e-book readers including iBooks, Easy Reader, VoiceDream Reader, etc. This is the most popular and widely used format.
DAISY format is used by GoRead, Read2Go and most Kurzweil devices.
Audio (MP3) format is used by audio only devices, such as iPod.
Braille format is used by Braille output devices.
DAISY Audio format works on DAISY compatible players such as Victor Reader Stream.
Accessible Word format can be unzipped and opened in any tool that supports .docx files.