Operations Management Reading
Synopsis
It is often assumed that a quality inspection for a product or service comes at the end of a process. For example, an article of clothing may include a sticker that reads "Inspected by #12." Total Quality Management places greater emphasis on monitoring individual steps within an entire production process to ensure that the process is running the way it was intended. Paying close attention to the underlying processes connected to a product or service can greatly benefit companies and the customers they serve. This Reading introduces key concepts and considerations in applying process control beginning with product inspection. It provides an overview of the most commonly used statistical and analytical tools called Statistical Process Control (SPC). SPC is applicable to all processes in manufacturing and services whenever there is a measurable output that must deliver a high-quality product or customer experience.
- कॉपीराइट:
- 2013 Harvard Business School Publishing - Higher Ed
Book Details
- Book Quality:
- ISBN-13:
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 2016-11-02T15:04:51Z
- भाषा:
- English
- श्रेणी:
- Usage Restrictions:
- This is a copyrighted book.