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Search results: 30
  • Bayonne Packaging, Inc.

    Bayonne Packaging, Inc.

    by Roy D. Shapiro • Paul E. Morrison

    A printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages, and gift food and candy. The company specializes in creating innovative packaging solutions for its customers and providing full service from design ... अधिक

    Language: ENG
    कॉपीराइट: 2012
  • Toyota Motor Corporation: 1990-2010

    Toyota Motor Corporation: 1990-2010

    by Roy D. Shapiro • Stephanie Van Sice

    This case follows Toyota's remarkable growth and geographic expansion from 1990 to 2010 and, in the recalls of 2009 and 2010, poses questions about the impact of that growth. Issues of increasing technological complexity also play a part.... अधिक

    Language: ENG
    कॉपीराइट: 2010
  • ExtendSim (TM) Simulation Exercises in Process Analysis, User's Guide

    ExtendSim (TM) Simulation Exercises in Process Analysis, User's Guide

    by Roy D. Shapiro • Ann E. Gray

    Designed to be used with ExtendSim Simulation Exercies in Process Analysis (A) and (B). Unadvertised per Case Records.... अधिक

    Language: ENG
    कॉपीराइट: 1993
  • Raising Expectations for Bonsai Consumers: How Social Entrepreneurs Are Creating the Markets of the Future

    Raising Expectations for Bonsai Consumers: How Social Entrepreneurs Are Creating the Markets of the Future

    by John Elkington • Pamela Hartigan • Roy D. Shapiro

    This chapter examines how social entrepreneurs are partnering with the poor, helping empower growing numbers of bonsai (or BOP-bottom of the pyramid) consumers. The authors insist that these entrepreneurial projects are not alternatives to public and private sector action, but early indicators of th... अधिक

    Language: ENG
    कॉपीराइट: 2008
  • Delwarca Software Remote Support Unit

    Delwarca Software Remote Support Unit

    by Roy D. Shapiro • Paul E. Morrison

    Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions using a combination of software programs from various suppliers rather than implementing a single enterprise resource planning system. Conseq... अधिक

    Language: ENG
    कॉपीराइट: 2012
  • ClearEyes Cataracts Clinic

    ClearEyes Cataracts Clinic

    by Roy D. Shapiro • Paul E. Morrison

    Dr. Julia Connors has a busy, successful cataract clinic and wants to expand to meet demand. She is considering two alternatives: keeping her physical facility as it is and extending office hours, or renting additional space within her current building. The first appears to be less disruptive to ope... अधिक

    Language: ENG
    कॉपीराइट: 2016
  • Process Analytics Simulation: Solutions

    Process Analytics Simulation: Solutions

    by Robert S. Huckman • Roy D. Shapiro

    A set of exercises and instructions to be used with the Process Simulator software made by Pro Model. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Includes color exhibits.... अधिक

    Language: ENG
    कॉपीराइट: 2013
  • Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

    Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

    by Michael D. Watkins • Roy D. Shapiro • Susan Rosegrant

    AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement and compensation system based o... अधिक

    Language: ENG
    कॉपीराइट: 1993
  • Think Strategically, Act Opportunistically: 3-D Negotiation in Practice

    Think Strategically, Act Opportunistically: 3-D Negotiation in Practice

    by David A. Lax • James K. Sebenius • Roy D. Shapiro

    This chapter presents three examples of negotiators who overcame daunting barriers by changing the game to their advantage through their moves in multiple dimensions, highlighting aspects of the 3-D strategy that can enhance your own effectiveness as a negotiator.... अधिक

    Language: ENG
    कॉपीराइट: 2006
  • Process Analytics Simulation: Solutions

    Process Analytics Simulation: Solutions

    by Robert S. Huckman • Willy Shih • Roy D. Shapiro • Michael W. Toffel • Aizan Radzi

    A set of exercises and instructions to be used with the Process Simulator software made by Pro Model. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Includes color exhibits.... अधिक

    Language: ENG
    कॉपीराइट: 2013
  • Manage Customers for Profits (Not Just Sales)

    Manage Customers for Profits (Not Just Sales)

    by V. Kasturi Rangan • Benson P. Shapiro • Rowland T. Moriarty • Elliot B. Ross

    Many companies have found that high sales volume does not automatically mean high profits. Among the factors that do affect customer profitability are geography, order size, and extra attention to keep the account. Some customers simply cost more to serve. Others will pay any price to get a certain ... अधिक

    Language: ENG
    कॉपीराइट: 1987
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