Empowerment
Synopsis
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
- कॉपीराईट:
- 2001 Conrad Lashley.
Book Details
- Book Quality:
- ISBN-13:
- 9781136406829
- Publisher:
- Taylor and Francis
- Date of Addition:
- 2022-04-26T23:32:58Z
- भाषा:
- English
- श्रेणी:
- Usage Restrictions:
- This is a copyrighted book.