Stage III Systems for Learning and Improvement
How have Japanese and U.S. companies used financial measurement systems, like kaizen costing and pseudo-profit centers, which are meant to provide direct financial feedback to employees, as part of their continuous improvement efforts? This chapter illustrates several innovative approaches to developing the general design principles for operational control systems that promote learning and improvement opportunities by front-line employees, so they can build more efficient processes.
- 1997 HBS Press
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