Transformation at the IRS

Transformation at the IRS
By:

Synopsis

Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organization, including IT systems, This case includes information regarding share services organizational structure, organizational culture, and customer service. This case includes information regarding shared services.

பதிப்புரிமை:
2002 HBS

Book Details

Book Quality:
ISBN-13:
Publisher:
Harvard Business Publishing
Date of Addition:
மொழி:
English
Categories:
Business and Finance, Nonfiction,
Usage Restrictions:
This is a copyrighted book.