Customer-Introduced Variability in Service Operations

Customer-Introduced Variability in Service Operations
By:

Synopsis

Presents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experience or accommodating variability and compromising operational efficiency.

பதிப்புரிமை:
2006 HBS

Book Details

Book Quality:
ISBN-13:
Publisher:
Harvard Business Publishing
Date of Addition:
மொழி:
English
Categories:
Business and Finance, Nonfiction,
Usage Restrictions:
This is a copyrighted book.