खोज परिणाम

Southwest Airlines is well known as the low-fare airline that has achieved ongoing financial success in one of the most financially troubled industries in the United States. Told from the perspectives of two Southwest customers--a frequent flier and a more typical customer--the case revolves around ... மேலும்

Describes how a hotel and leisure company provides high-end service through its distinctive hotels and trains. Provides an opportunity to learn about the company's unusual quality practices and puts into doubt the unquestioned use of well-known practices, such as managing for consistency, offering i... மேலும்

Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the WSSC leadership orchestrates a reo... மேலும்

Commerce Bank has become one of the fastest growing banks in the country, despite having defied conventional wisdom about how to grow deposits. Banks historically have grown either by competing on deposit rates or through acquisitions that expand their deposit base. Commerce has the lowest deposit r... மேலும்

The CEO initiated a cultural change process at Prudential Financial to support a major business reorientation. Prudential, historically a privately held ("mutual") insurance company, went public in 2001. The cultural change was intended to prepare the organization to be a publicly traded financial s... மேலும்

Describes the complex operations of the cruise industry. Positioned between luxury cruise lines and mass market lines, Celebrity struggles to find ways to create customer loyalty and increase profitability.... மேலும்

Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organ... மேலும்

Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician o... மேலும்

Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term is deceptively simple. The fir... மேலும்

In 1874, a little boy named Charley Ross was snatched from his family's front yard in Philadelphia. A ransom note arrived three days later, demanding $20,000 for Charley's return. The city was about to host the United States Centennial celebration, and the mass panic surrounding the Charley Ross cas... மேலும்

SHORTLISTED FOR THE EDWARD STANFORD ADVENTURE TRAVEL BOOK OF THE YEAROn 1 April 2011, rower and adventurer Sarah Outen set off in her kayak from Tower Bridge for France. Her aim was simple: to circle the globe entirely under her own steam - cycling, kayaking and rowing across Europe, Asia, the P... மேலும்

On April 1, 2011, rower and adventurer Sarah Outen set off in her kayak from Tower Bridge for France. Her aim was simple: to circle the globe entirely under her own steam - cycling, kayaking and rowing across Europe, Asia, the Pacific, North America, the Atlantic and eventually home. A year later, S... மேலும்

SHORTLISTED FOR THE EDWARD STANFORD ADVENTURE TRAVEL BOOK OF THE YEAROn 1 April 2011, rower and adventurer Sarah Outen set off in her kayak from Tower Bridge for France. Her aim was simple: to circle the globe entirely under her own steam - cycling, kayaking and rowing across Europe, Asia, the P... மேலும்

Powered by the grief of the sudden loss of her father and the determination to live life to the full, in 2009 Sarah became the first woman and the youngest person to row solo across the Indian Ocean. Life-affirming, funny and poignant, Sarah’s salty tale of courage and endurance will inspire the tas... மேலும்

Illuminates the emergence of race as a central concept in philosophy and the social sciences.... மேலும்

Has someone close to you been diagnosed with Bipolar disorder? Have you been diagnosed yourself? If so, then this is the book for you. With a helpful question and answer format, this invaluable guide reveals everything about the condition, and shows how to keep it firmly under control. From how t... மேலும்

Written in a highly-accessible question and answer format, this comprehensive and compassionate guide draws on the latest research, a broad range of expert opinion, numerous real-life voices and personal experiences from people with bipolar. With a list of useful resources, it is both the perfect fi... மேலும்

This book places under sustained scrutiny some of our most basic modern assumptions about inheritance, genealogy, blood relations, and racial categories. It has at its core a deceptively simple question, one too often taken for granted: what constitutes "good" bonds among humans, and what compels us... மேலும்

Carmer and Grit investigate a mysteriously magical flying circus in the follow-up to“a fun and frolicking middle grade adventure full of enough fantasy, humor and heart to make giddy even the most finicky reader.” (BookPage) Shortly after saving the faeries of Skemantis, magician’s apprentice Felix ... மேலும்

A stunning debut about a magician’s apprentice and a one-winged princess who must vanquish the mechanical monsters that stalk the streets and threaten the faerie kingdom. Aspiring inventor and magician’s apprentice Felix Carmer III would rather be tinkering with his latest experiments than sawing ... மேலும்

The new face of big evil is a little . . . small. Dastardly deeds aren’t exactly the first things that come to mind when one hears the name “Clementine,” but as the sole heir of the infamous Dark Lord Elithor, twelve-year-old Clementine Morcerous has been groomed since birth to be the best (worst?... மேலும்

Las 100 mejores recetas de zumos para estimular el cuerpo y la mente. ¿Sabías que algo tan sencillo como tomarse un zumo recién exprimido o prepararse un batido energético es suficiente para obtener todas las vitaminas, minerales, antioxidantes y nutrientes esenciales que necesitamos para sentirno... மேலும்

¡Ayúdale a despegar! es un manual práctico y didáctico que te permitirá explorar con la profundidad que desees lo que sucede en el interior de tu hijo mientras crece, madura y se desarrolla. Cada capítulo te ofrece consejos para ayudarle a desplegar sus alas. ¿Has sentido alguna vez insegurid... மேலும்

The University of the Arts is the nation's first and only university dedicated exclusively to education and training in the visual, design, performing, and media arts. Its history reflects Philadelphia's rich heritage of artistic innovation and accomplishment as well as its important historical posi... மேலும்

This Open Access edited collection seeks to improve collaboration between criminal justice and welfare services in order to help prepare offenders for life after serving a prison sentence. It examines the potential tensions between criminal justice agencies and other organisations which are involved... மேலும்