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Search results: 6
  • Innovation at Progressive (B): Homeowners Insurance

    Innovation at Progressive (B): Homeowners Insurance

    by Frances X. Frei • Hanna Rodriguez-Farrar

    Analyzes whether Progressive, strictly an auto insurer, should enter the home owner's insurance market. The critical decision is whether the competencies that made Progressive succeed in the auto insurance industry can translate to the home owner's insurance industry.... மேலும்

    Language: ENG
    Copyright: 2001
  • eBay (A): The Customer Marketplace

    eBay (A): The Customer Marketplace

    by Frances X. Frei • Hanna Rodriguez-Farrar

    eBay, the popular Internet-based consumer-to-consumer marketplace, has recently become attractive to corporate customers. According to a vocal subset of eBay customers, the company has lost its way and is set to forsake its traditional business. Told from the perspectives of two eBay customers--a bu... மேலும்

    Language: ENG
    Copyright: 2001
  • Innovation at Progressive (A): Pay-As-You-Go Insurance

    Innovation at Progressive (A): Pay-As-You-Go Insurance

    by Frances X. Frei • Hanna Rodriguez-Farrar

    Consumer auto insurance is a price-sensitive industry in which customers rarely pay a premium to a provider even for additional service features. Progressive spends more on additional service features than its competitors do; consumers don't pay extra for these features, yet the company makes money ... மேலும்

    Language: ENG
    Copyright: 2002
  • FleetBoston Financial: Online Banking

    FleetBoston Financial: Online Banking

    by Frances X. Frei • Hanna Rodriguez-Farrar

    As the ninth largest bank holding company in the United States in 2000, FleetBoston Financial Corp. provided a myriad of financial services, including retail banking, loan origination, and brokerage accounts. This case explores how FleetBoston responded to the Internet and the rise of new competitio... மேலும்

    Language: ENG
    Copyright: 2000
  • Gateway: Moving Beyond the Box

    Gateway: Moving Beyond the Box

    by Youngme Moon • Frances X. Frei • Hanna Rodriguez-Farrar

    Gateway has opened retail stores to differentiate itself from its competitors (e.g., Dell). Describes how the company has created an excellent service experience, but has struggled financially as a result.... மேலும்

    Language: ENG
    Copyright: 2000
  • Pilgrim Bank (C): Electronic Billpay

    Pilgrim Bank (C): Electronic Billpay

    by Dennis Campbell • Frances X. Frei • Hanna Rodriguez-Farrar

    Supplements the (A) case.... மேலும்

    Language: ENG
    Copyright: 2001
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