Emotional Intelligence in Tourism and Hospitality
Synopsis
Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.
- కాపీరైట్:
- 2019 CAB International
Book Details
- Book Quality:
- ISBN-13:
- 9781786398338
- Publisher:
- CABI
- Date of Addition:
- 2019-09-18T09:20:38Z
- భాష:
- English
- వర్గం:
- Usage Restrictions:
- This is a copyrighted book.